FAQ Brands
🙋‍♀️

FAQ Brands

dd

Creator

How many influencers does Musetown have in its network?

As of Oct. 17 2020, we have 2,207 creators on Musetown network.

Do you work with influencers on platforms other than YouTube?

No, we currently offer services with YouTube influencers.

Can I choose influencers?

You can. You will get creators' applications via campaigns (about 2 weeks), then you will pick creators and announce your choice.

Where can I see the list of Musetown influencers?

Unfortunately, we do not provide whole list of creators we work with. You can check your list of creators who apply to your campaign. We serve a better matching for both brands and creators by application system.

Content

Who owns the content? Can I repurpose the video created? (How licensing works?)

If you want to repurpose a video, i.e. upload the video on your website or other social media, you should obtain the license for the video. Musetown can help you purchase the license as well. Contact admin@muse.town for details.

What kind of content should I expect?

It depends on agreement with creators. For the guideline, when you choose creators who work with you, you might guess some contents with previous videos from the creators.

How can I make sure that I get the content I want?

Once the creators you work with create videos, they will ask for approval on the contents. If you need some replacement or change, you are allowed to ask to creators to fix it only once.

Do I have a right to use the content created for my other marketing, e.g. posting it on company's own social channel or upload it to my own website?

No, contents are owned by creators. If you want to repurpose a video, i.e. upload the video on your website or other social media, you should obtain the license for the video. Musetown can help you purchase the license as well. Contact admin@muse.town for details.

Campaign

How long does it take to get the content?

It depends. You can decide campaign period. 1) start date, 2) end date, 3) video upload, 4) announcement date.

We recommend to have 2 weeks from campaign start to end for recruiting creators. Then, in 1 week you'd better choose your creators and announce the result. (announcement date). Also, you need to estimate time for video creation 2 weeks (video upload by) after your sample items are delivered to creators (sample item's shipping time may vary).

In total, it may takes 6~7 weeks as usual.

image
What data do you provide? How do you track?

We provide 4 categorized data (such as price, demographics, performance, and sales) and 21 key metrics in total by algorithm. We can track each campaign's sales data with 'promo link/code' that you create, along with YouTube channel analytics.

Do you have a minimum budget?

Yes, you should deposit minimum $2,000. Later, you can use the deposit to your campaign. Payment to creators will deduct after you get sales data with completed video campaign.

Can I work only with creators in US(or other specific geographic area)?

Yes, you can choose option of 'US only' when you enroll your campaign. However, we don't provide other specific geographic area.

How can I track the conversion?

We always recommend creating a unique promo link/code for each creators to accurately attribute sales to each creator. This is critical because without this you do not know who contributed to your sales better and this make it harder to decide who you want to work again later.

General

What happens if we cannot find creators we want to work with?

We will support you to launch another campaign to get more and better creators' application. If you still cannot find an appropriate creators, you can get a refund excluding a refund fee (refund fees may vary based on refund method. It is about 3%)

Payment

How the pricing works?

You can choose pricing in two ways. Once you get applications from creators through your campaign, you will see 'suggested price range' data analyzed by Musetown. 1) you can decide pricing later when you complete your video campaign with your sales data. The pricing would be in 'suggested price range', or 2) you can negotiate fixed pricing with creators before creating video by leveraging 'suggested price range'.

How much do you charge?

Service fee on Musetown is 20% of payment to creators.

How much do I spend and what should I expect?